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TERMS OF BUSINESS

1. Direct Works Limited will be referred to as "The Company".
2. These terms prevail over any other terms, and can only be varied in writing signed on behalf of The Company.
3. All timescales given by The Company are indicative only: whilst The Company will endeavour to meet such timescales, it accepts no responsibility for any losses suffered as a result of any failure to meet them.
4. In sourcing any goods, materials or services for use on behalf of its customers, The Company is acting as the agent of the appropriate customer and is not responsible for any errors, omissions or delays on the part of the supplier.
5. In arranging the distribution of materials on behalf of its customers, The Company is acting as the agent for the relevant customer and is not responsible for any errors or delays on the part of the distributor.
6. The Company's liability in respect of any breach of contractor negligence (except in relation to personal injury or death) is limited:
   1. to claims notified to The Company in writing within seven days of the breach of contract, misrepresentation or act of negligence coming to the attention of the customer; and
   2. to the amount paid by the customer in respect of the work in question; and
   3. to the actual loss suffered by the customer as a direct result of the breach of contract, misrepresentation or act of negligence in question.
7. All quotations and contracts are subject to The Company's approval of the materials to be used, the format of the data and other items supplied by or on behalf of the customer. In cases where the materials are not suitable for the processes required in order to meet mechanical or manual specifications the customer agrees to further charges being applied.
8. Quotations are based on the current costs of production or provision. Unless otherwise agreed, quotations are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs or to cover work carried out but not briefed at the outset or work commissioned.
9. All materials supplied must be in a condition appropriate to the processes to be undertaken. In particular items to be laser printed that have previously undergone a printing process must have had at least 72 hours drying time. The Company reserves the right to hold any stock for this period prior to process to avoid machinery damage.
10. Quantities of materials supplied by the customer for mailing shall be sufficient to cover the numbers to be mailed and normal spoilage.
11. Goods supplied but not used will be kept free of charge for 1 calendar month following completion of mailing. After this period materials will be disposed of, unless written instructions to the contrary are received. Goods requested to be stored will be charged at the rate stated on our quotation.
12. Normally, customers must pay in advance for:
    1. all work to be carried out by The Company or any third party at the request of The Company.
    2. all materials supplied or sourced by The Company and
    3. all postage or other distribution costs.
13. All work carried out, whether experimentally or otherwise at customer's request, shall be charged.
14. A charge may be made to cover any additional work involved where copy supplied is not clear or legible.
15. Proofs of work may be submitted for customer's approval and The Company shall incur no liability for any error not corrected by the customer in the proof so submitted. Customers' alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the judgement of The Company, changes therefrom made by the customer shall be charged extra.
16. While any sums due to The Company are unpaid, The Company will hold a lien over all goods, materials, data and any other property belonging to the customer and in the possession of The Company.
17. All goods and materials belonging to the customer and in the possession of The Company are at the customers' risk: The Company will only be responsible for taking reasonable care of those goods and materials. The customer should arrange insurance cover in respect of accidental loss or damage, theft, etc.
18. The customer must indemnify The Company against any liability and incidental expenses resulting from any defamation or breach of advertising standards contained in the customer's materials. It is the policy of The Company to uphold at all times, in letter and spirit, the British Code of Advertising Practice. Our acceptance of work from customers is based upon the unerstanding that they too undertake to work within the normally accepted codes of conduct for the advertising industry, including in particular the British Code of Advertising Practice.
19. All prices quoted are subject to the addition of VAT at the rate in force at the relevant tax point.
20. The Company's payment terms are 30 days from production of invoice unless otherwise stated.
21. Invoices will be raised to the same client as any quote issued. If there is to be any alteration to this The Company must be advised prior to commencement of any works. Once invoices are issued client details will not be amended and the original client contact will be repsonsible for payment by the due date.
22. The Company understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to our agreed credit terms.
23. The Company shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its' control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation of furtherance of a dispute or owing to any inability to produce materials required for the performance of the contract.
24. These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England.
25. As a matter of business practice The Company may request credit references. By accepting these terms and conditions the customer agrees to supply any such references upon request.

By signing a quotation or providing instructions for the provision of mailing or any other works, customers are agreeing to abide by these terms and conditions.